Introduction
uw88 ("the Platform", "we", "us", "our") is committed to protecting the personal information of individuals ("User", "you", "your") who access or interact with our website atuw88.asia
This Policy forms part of the overall agreement between uw88 and its Users, and should be read together with the Terms and Conditions and Responsible Gambling Policy published on this Site. By accessing the Site, registering an Account or submitting personal information through any channel on this Site, you acknowledge that you have read and understood this Privacy Policy.
uw88 recognises obligations under applicable data protection principles, including those consistent with the Malaysian Personal Data Protection Act 2010 ("PDPA") and related international standards where relevant to our operations. We take these obligations seriously and have implemented corresponding practices to support compliance.
Note for Malaysian users: Your personal data is collected and processed by uw88 in connection with an online casino and sports betting information service. This data may be processed in locations beyond Malaysia, subject to adequate safeguards as described in the International Transfers section of this Policy.
Definitions
The following terms carry the meanings set out below throughout this Privacy Policy.
- "Personal Data"
- Any information relating to an identified or identifiable natural person, including name, identification number, email address, device identifier, IP address, payment information and transactional records.
- "Processing"
- Any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure and deletion.
- "Data Controller"
- uw88, which determines the purposes and means of processing personal data collected through the Site.
- "Data Processor"
- A third party that processes personal data on behalf of uw88 under a written agreement and subject to uw88's instructions.
- "Consent"
- A freely given, specific, informed and unambiguous indication of agreement by which a User signifies acceptance of the processing of their personal data for a stated purpose.
- "KYC"
- Know Your Customer — the identity verification process through which Users provide documentation confirming their identity, age and eligibility to use the Platform.
- "PDPA"
- The Personal Data Protection Act 2010 of Malaysia, which regulates the processing of personal data in commercial transactions within Malaysia.
- "Cookies"
- Small text files placed on a User's device by a website to store information about browser interactions, session preferences and usage patterns.
Data We Collect
uw88 collects personal data from Users through several channels including Account registration forms, KYC verification submissions, payment processing interactions, customer support communications and automatic technical data collection during Site use.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad or passport number | Registration form; KYC documents |
| Contact Data | Email address, mobile number, residential address | Registration form; support interactions |
| Financial Data | Payment method details, transaction history, MYR deposit and withdrawal records | Payment processing; Account activity |
| Technical Data | IP address, browser type, device identifiers, operating system, access timestamps | Automatic collection during Site use |
| Usage Data | Pages visited, game sessions, wager history, promotional participation | Automatic collection; Account logs |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support channels |
uw88 does not knowingly collect sensitive categories of personal data — such as racial or ethnic origin, political opinions, health data or biometric data — unless specifically required by applicable law or regulatory obligation.
Data Processing
Personal data collected by uw88 is processed for clearly defined and legitimate purposes. We do not process personal data in a manner incompatible with the purpose for which it was originally collected.
4.1 — Account Management
Identity, contact and authentication data is processed to establish, maintain and administer User Accounts, including login verification, password recovery, Account settings and Account closure procedures.
4.2 — KYC and Regulatory Compliance
Identity documents provided by Users are processed to satisfy applicable Know Your Customer obligations, confirm age eligibility (21+ requirement), prevent identity fraud and comply with anti-money laundering regulations where applicable.
4.3 — Payment Processing
Financial data is processed to facilitate MYR deposits and withdrawals through available payment methods, including FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, Touch'n Go eWallet, Boost and GrabPay, subject to applicable availability and limits.
4.4 — Service Delivery and Personalisation
Usage and technical data is processed to deliver, maintain and improve Site functionality, personalise the user experience, resolve technical issues and ensure stable performance across User devices and browsers.
4.5 — Responsible Gambling Monitoring
Transactional and behavioural data may be reviewed to identify patterns consistent with problem gambling indicators, enabling uw88 to apply responsible gambling tools — such as deposit limits or account restrictions — in the interest of player welfare.
4.6 — Marketing and Promotional Communications
Where a User has given explicit consent, contact data may be used to deliver promotional communications about uw88 offers, bonuses and platform updates. Users may withdraw consent at any time through their Account preferences or by contacting support.
Legal Basis for Processing
uw88 processes personal data on the following legal grounds depending on the nature of the processing activity.
- Contractual necessity: Processing required to perform the Account agreement with the User, including registration, Account management, payment processing and KYC verification.
- Consent: Where the User has explicitly agreed to a specific processing activity, such as receiving marketing communications or promotional notifications.
- Legitimate interests: Where uw88 has a legitimate business interest that does not override the fundamental rights of the User, such as fraud prevention, system security and service improvement activities.
- Legal obligation: Where processing is required to comply with applicable laws, regulatory requirements or lawful requests from competent authorities.
Users who have provided consent for a specific processing purpose retain the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
Data Sharing
uw88 does not sell personal data to third parties. Personal data may be shared in the following limited circumstances only.
6.1 — Service Providers and Data Processors
Personal data may be disclosed to third-party service providers acting as data processors under binding written agreements, including payment processors, identity verification providers, fraud detection services, IT infrastructure suppliers and customer support platforms. These parties are authorised to use personal data only for the specific purposes delegated to them by uw88.
6.2 — Regulatory and Legal Obligations
uw88 may disclose personal data to competent regulatory authorities, law enforcement agencies or courts where required by applicable law, including to meet obligations under anti-money laundering legislation or in response to a lawful court order.
6.3 — Corporate Transactions
In the event of a merger, acquisition, asset sale or business transfer affectinguw88, personal data held at the time of such transaction may be transferred to a successor entity, subject to the same privacy protections described in this Policy.
Important: uw88 will never share your personal data with third-party advertisers or data brokers for commercial profiling purposes without your prior explicit consent.
Cookies & Tracking Technologies
The uw88 Site uses cookies and similar tracking technologies to support platform functionality, analyse usage patterns and deliver a consistent experience across sessions. The categories of cookies used are described below.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential | Required for Site operation, session management, login state and security features. Cannot be disabled without affecting core functionality. | Session / up to 1 year |
| Functional | Stores User preferences such as language, display settings and interface options to improve session continuity. | Up to 12 months |
| Analytics | Collects aggregated and anonymised data about how Users interact with the Site to support service improvements and identify technical issues. | Up to 24 months |
| Marketing | Used to deliver relevant promotional content based on User activity where explicit consent has been provided. Consent can be withdrawn at any time. | Up to 12 months |
Users may configure browser settings to refuse or delete cookies. Disabling essential cookies may affect the normal operation of login, session management and other core Site features. Opt-out of analytics and marketing cookies does not affect access to Site content.
Data Retention
uw88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. Retention periods are reviewed periodically and data is securely deleted or anonymised once the applicable period has elapsed.
- Active Account data is retained for the duration of the Account relationship and for a reasonable period following Account closure to facilitate dispute resolution and regulatory compliance.
- KYC and identity verification records may be retained for a minimum of five years following Account closure, or longer where required by applicable anti-money laundering or financial crime prevention legislation.
- Transaction records, including MYR deposit and withdrawal history, may be retained for a minimum of five years to satisfy financial record-keeping requirements.
- Marketing consent records are retained for a period sufficient to demonstrate compliance with consent obligations, typically for the duration of the marketing relationship plus two years.
- Technical and log data is retained for up to twelve months in standard operational conditions, unless a longer period is required for security investigation purposes.
Data Security
uw88 implements reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include the following.
- SSL/TLS encryption for data transmitted between User browsers and the Site.
- Access controls restricting internal access to personal data on a need-to-know basis, supported by role-based permissions.
- Password hashing ensuring that Account credentials are not stored in readable plain-text form.
- Security monitoring covering infrastructure events, access logs and anomaly detection.
- Vendor due diligence applied to third-party processors to verify that appropriate security standards are maintained.
While uw88 takes its security obligations seriously, no system connected to the internet is entirely immune from risk. Users are strongly encouraged to use strong, unique passwords, avoid sharing login credentials and contact support immediately if unauthorised Account activity is suspected.
User Rights
Subject to applicable law and the limitations described in this Policy, Users have the following rights in respect of their personal data held by uw88.
10.1 — Right of Access
Users may request confirmation of whetheruw88 holds personal data about them and, where such data exists, a copy of that data along with relevant processing information.
10.2 — Right to Rectification
Users may request correction of inaccurate or incomplete personal data. Where a correction request is received, uw88 will review and update the relevant records within a reasonable timeframe.
10.3 — Right to Erasure
Users may request deletion of their personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn and no other legal basis applies, or where the data has been unlawfully processed. This right is subject to overiding legal retention obligations.
10.4 — Right to Restrict Processing
Users may request that processing of their personal data be restricted in specific circumstances, such as while a rectification request is under review or where the User contests the legal basis for processing.
10.5 — Right to Withdraw Consent
Where processing is based on consent, Users may withdraw that consent at any time by updating Account settings or contacting uw88 support. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.
To exercise any of the above rights, please submit a written request to uw88 support using the contact information provided in Section 14 of this Policy. We will respond within a reasonable period, and no later than the timeframe required by applicable law.
Minors
Theuw88 Platform is strictly intended for adults aged 21 and above. uw88 does not knowingly collect personal data from individuals under the age of 21. Registration by a minor is a breach of the Platform's Terms and Conditions and this Privacy Policy.
If uw88 becomes aware that personal data has been collected from an individual who is under 21 years of age, the relevant Account will be closed, the data will be deleted in accordance with this Policy, and any deposited funds will be handled in accordance with applicable law and the Terms and Conditions.
Parental notice: If you believe that a minor under your care has registered on theuw88 Platform without authorisation, please contact support immediately using the email address in Section 14.
International Data Transfers
Personal data collected through the uw88 Platform may be processed or stored in locations outside Malaysia, including by third-party service providers operating in other jurisdictions. Where such transfers occur, uw88 takes steps to ensure that adequate safeguards are in place to protect the personal data to a standard consistent with this Policy.
Such safeguards may include contractual obligations imposed on the receiving party through data processing agreements, technical security measures, access restrictions and periodic vendor assessments. Users who have questions about specific cross-border transfer arrangements may contact uw88 support.
Policy Changes
uw88 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, operational practices or Site functionality. The revised Policy will be published on this page with an updated effective date at the top of the document.
Where revisions are material — affecting User rights or how personal data is used in a significant way — uw88 will endeavour to provide advance notice through the Site or via Account notification prior to the changes taking effect. Continued use of the Site following publication of a revised Policy constitutes acceptance of the updated terms.
Users who do not agree to the revised Policy should cease using the Site and may request Account closure in accordance with the Terms and Conditions. Data retained following Account closure is handled in accordance with the retention obligations described in Section 8.
Contact Us
For questions, requests or formal correspondence relating to this Privacy Policy — including the exercise of any User rights described in Section 10 — please contact the uw88 data team using the following details.
Website email: [email protected]
Please include your registered Account username, a clear description of your enquiry or request, and any supporting information that would help us respond efficiently. uw88 aims to acknowledge all formal correspondence within three business days and to provide a substantive response within fourteen business days where practicable.
For data-related complaints that cannot be resolved directly with uw88, you may have the right to refer matter to the relevant supervisory authority in your jurisdiction.